Sunday, June 29, 2008

Twitter Works

Sitting in the departure lounge for my flight to JFK at Dulles airport outside DC I posted the following to Twitter at about 5:30pm:
JetBlue you scanning Twitter? 3:45 hr delay? This makes about 5 bad experiences. The small diff in price ain't worth it.
Sitting on the plane a while later - still stuck on the tarmac - I checked my email to see the following message with the timestamp of 7:35:
Hi, Robert A Stribley.

JetBlue Airways (JetBlue) is now following your updates on Twitter.

Check out JetBlue Airways's profile here:

You may follow JetBlue Airways as well by clicking on the "follow" button.

Now, I will say that JetBlue put us on the plane about an hour and a half earlier than they'd earlier than they said they were going after they'd discussed the delays. I won't pretend to know that that had anything with my efforts - especially since the plane still ended up taking off at about 8:45, about 3 hours and 45 minutes after it was originally supposed to. But it does indicate at least that JetBlue knew what I was thinking at the time - even before my flight took off. So in that sense, Twitter worked for me.

Update: JetBlue responds to my post here in comments within 45 minutes. I'm impressed with your responsiveness to social media, JetBlue, if not always with your service!

Related: Summize search for Jetblue

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